SNAP™ determines the staffing required for operational and support functions, at varying levels of service. METHOD RESULTS   - determines the current level of service provided by major units service functions - assesses if an organization is adequately staffed for the desired levels of service - estimates the staff/cost/savings for modifying the service levels of major functions  - estimates the increase/reduction in service level of increases/reductions in staff - projects the staff/cost increase at stated customer population growth intervals   PRINCIPAL METHOD COMPONENTS     1. Establishment of Service Level Measurement Criteria   2. Collection, Computation and Analysis of Operational Data   3. Determination of Current Level of Service (Quality, Quantity, Timeliness, etc)   4. Projection of Operational Data and Articulation of Desired Level of Service   5. Computation of Service Level Variation per Incremental Staffing Intervals   6. Merger of Current and Projected Staffing With Service Level Data   7. Comparison of Current and Desired Service Level Delivery Models   8. Estimation of Staff Size/Cost Increase to Achieve Higher Levels of Service   9. Estimation of Reduction in Service Levels/Cost Through Reduction in Staff 10. Projection of Staff/Cost Increase at Customer Population Growth Intervals   CONSULTING SERVICES PROVIDED   We furnish the following services to ensure the reliability of the results of the SNAP™ process, in a variety of combinations tailored to the needs and resources of the client. - Orient executives and department heads to the SNAP™ objectives and procedures - Coach executives and department heads in measurement of service level - Provide examples of service level measurements from other organizations - Distribute instructions and forms for executives and department heads to complete - Conduct on-site operational information interviews and field observations - Analyze operational statistics, annual reports, budgets, and policy resolutions - Review with department heads their initial staff needs/service level calculations - Provide independent opinion of current level of service and staffing needs - Consolidate data from all major functions into a series of tables and a report   BOOKLET AVAILABLE   For additional information and sample report tables, please contact us for a copy of the SNAP™ booklet.